Refund Policy

Refund Policy for Performo

Effective Date: October 24, 2025
Last Updated: October 24, 2025

Thank you for choosing Performo, an advanced SaaS platform crafted to elevate application performance management. Our mission is to ensure customer satisfaction while achieving optimal performance insights. If you are not entirely satisfied with your purchase, we're here to help.

  1. 30-Day Money-Back Guarantee
    Performo offers a 30-day money-back guarantee. If you are not satisfied with the service within the first 30 days of your subscription, you can request a full refund.

  2. Eligibility for Refund
    To be eligible for a refund, you must:

  3. Submit your request within 30 days from the date of your initial subscription.

  4. Provide evidence of service failure or significant dissatisfaction with the platform’s performance.

  5. Non-Refundable Situations

  6. Subscription renewals are non-refundable after the renewal payment is processed.
  7. Refunds are not applicable for one-time promotional pricing or discounted subscriptions.

  8. Accounts that are suspended or terminated due to violations of our Terms of Service are disqualified from any refund claims.

  9. Refund Request Process
    To initiate a refund, please contact our customer support team:

  10. Phone: 123-456-7890
  11. Email: admin@example.com

Provide your account details and a concise explanation of the issues encountered. Our team will assess your request and provide a resolution within 7 to 10 business days.

  1. Refund Method and Timeline
    Refunds will be processed through the original payment method used during the subscription purchase. Once approved, the refund may take 5 to 10 business days to reflect in your account, depending on your financial institution.

  2. Contact Information
    Should you have any questions regarding our Refund Policy, please contact us at:

Address: Building 3, City West Business Park, Gelderd Rd, Holbeck, Leeds LS12 6LN
Phone: 123-456-7890
Email: admin@example.com

We appreciate your understanding and look forward to resolving any issues you may experience. Your satisfaction is our priority, and we are committed to continuously improving our services to meet your needs.